Observing the behavior of some participants in our Zoom class session – it is worth remembering some good manners:
ATTENTION: Best Practices for Zoom sessions:
Punctuality (some students connect 1, 2, or 10 mins after the sessions started. No, no, no! Be connected to the meeting a few minutes BEFORE it starts).
Find a quiet place to attend the meeting (barking dogs, meowing cats, cracker Pollies, etc won’t help your session).
Keep the microphone off when not speaking (and remember for the 1,000th time to unmute WHEN YOU ARE SPEAKING.
Keep the camera on WHENEVER POSSIBLE.
Turn off the camera if you’re doing something that might distract others (some stay the entire session reading something else on their cell phone. No, Virginia, I don’t admire your multitasking skills. Stop it).
Show interest in the meeting so that it becomes more interesting (avoid lying on the bed or sofa during the meeting, although it can be more informal session, no one needs to see that stain in your sheet)
That’s it… so online meetings will be less boring and more productive.
This year ( 15 months, 7 days, 9 hours and 46 minutes into the covid-19 pandemic – yes, I refuse to capitalize you) I went back to the classroom (remotely, how else?). I needed to brush up my conference interpreting skills in this brave new world (no pun intended) of remote simultaneous interpreting (RSI – as it is professionally abbreviated by those in the know).
I knew that Zoom and other video conferencing services had an add-on feature that would/might allow for simultaneous interpreting, but now I’ve discovered that there are whole sets of platforms operating along with them. In other words, the challenge to the interpreter has risen from just knowing the vocab and terminology and having mind agility to listening in one language and blurting out in a second or third language to becoming an IT and Sound engineer – more than doubling our checklist before even uttering the first sound.
I’ll write later about interpreting – now the focus is on remote learning.
Again the very respected interpreting and translation institution, Alumni, like make other educational structures, just transferred the onsite sessions to the online environment – same teachers, same methods, same length of sessions, same coffee breaks. Any changes necessary?
The flipped classroom format is ubiquitous – the school will send you an email with your assignments and agenda for the forthcoming class and woe is you if you don’t go over them carefully. Fine.
But they take some things for granted. In yesterday’s session, our very good trainer said – “Ok – during the interpreting practice remember to record your voices”.
Ok. Questions in my mind: “Did he tell us which app to use? how should we proceed?” It’s not intuitive.
I asked a boothmate and she told me she was using the Windows recorder. Ah ok.
Instructor: “After today’s session send me your recorded audio”.
My brain: “how? email? WhatsApp? a web platform? I don’t have his number or email address. Did I miss his instructions again?”
These are just simple examples for us teachers. We can’t just assume our students know what to do on their own (you know the old saying, right? “When you assume you make an ass of you and me”). Whatever happened to show and tell? Show me how you do it and then tell me to do it.
TAKEAWAY: If simple and clear instructions and directions were essential in the in-person environment they are crucial now in the remote classroom.
Remote Learning had been growing over the past 5 years or so in availability and stories abounded about its benefits, advantages and advances. Still, going online for regular school courses or university programs was seen with a dose skepticism and even frowned upon. The feeling was that remote learning was inferior to face to face interactions.
Then, coronavirus happened. The pandemic shut down schools, universities, colleges, churches, offices, shops, bars and restaurants. On a global scale. I had never thought something like that could happen. Other pandemics in the past – even more deadly and devastating – were more localized never shutting down an entire country – let alone dozens of countries simultaneously.
Overnight, remote learning became, not simply a more flexible and cheaper alternative, but the only alternative to millions of students from kindergarten to PhD courses.
Suddenly, teachers and students found themselves scrambling for computers, cameras, wifi connections, and all the fluctuation on signals, computer crashes, small cellphone screens, wifi signals getting unstable depending on the time of day due to congestion, etc.
I had already been teaching online for a few years, FaceTime was simple and reasonably stable – back in 2016 when we were living in Newmarket-on-Fegus in Ireland all my classes were via FaceTime – there were limited resources but the “novelty” also appealed to some students.
2020 is the Year of Zoom – or Microsoft Teams, BlueJeans, Google Meet FaceTime or whatever video sharing video conferencing platform you or your company may choose.
Classes work relatively well one on one – less so when you have larger groups (haven’t enjoyed breakout room experience) I prefer a webinar format when dealing with larger groups.
This week I enrolled in a 15-hour long journalistic podcasting courseat a respected higher education institute here in São Paulo. The course had, as everything else, migrated from f2f classes to online classes and I thought it would be a nice experience. Please note the the registration fee and course price were not reduced.
Well … making a long story short, the 5-day sessions lasted only one day for me.
On the first day I was feeling a little awkward about videoconferencing etiquette in a group that I’m not controlling (control freak, who me?) but when I joined the group, there were 3 people having a friendly video chit chat – I didn’t know they were the instructors – I said “good evening” – waited for a few seconds, realized they knew each other as colleagues/friends and decided to close my mike and camera since they had not directed any attention to me. Yes, Virginia, I’m an introvert either f2f or behind a camera. Then I realized that all the other students were also with their cameras and microphones shut.
The course was supposed to start at 7pm and it would be live. Of course, it started at 7:15pm because the instructors thought they had better wait for some eventual “tardy” student (honestly I wasn’t expecting you could manage to be late for a video class – Pollyanna me – one of the students joined the group 1 hour later – no excuses given).
What I thought weird was that only the 3 instructors kept their video and mikes on, all of us were supposed to keep our videos and mikes off due to the instability of the Microsoft Teams software, so they said.
We were 24 people in total.
Now my best part – the 3-hour session with no participation just listening to the instructors alternating on the podcasting industry features and trends – and they were fast and furious in their presentations – with me typing some comments or questions in an attempt to keep focused – but it was exhausting. Endless! After 2 hours they proposed a 5 minute break.
Their biggest mistake was to treat their online session as if it were face to face.
Those 3 hours were gruesome – and I decided that the course, due to its format and time (I’m not a night owl, most definitely) was not for me – and I dropped off – fortunately I’ll be reimbursed 50% of what I had paid.
Can you imagine what it is like to be a public school teacher with 30 or 40 students who should “allegedly” be connecting for their lessons?
Without any training and/or resources?
The chaos in education – brought upon us not exclusively by the pandemic – but made even more desperate in Brazil will bear fruit many years in the future of a whole generation.